FAQ
A Frequently Asked Questions (FAQ) section provides quick answers to common questions people frequently have about a particular topics, products, or services.
This section of our website helps customers find about technologies we implement that they might not be familiar with.
Yes. Home users, small businesses and corporate end users all get the same engineering care. See Computer Support.
Many software problems can be solved remotely while you watch. Hardware faults need the computer in our workshop or a visit from us.
Yes. We supply laptops, desktops, workstations and servers for homes and businesses. Tell us what the machine must do and we will quote, supply and set it up. See Hardware Sales and Support.
Almost anything with a CPU: mobile phones, tablets, laptops, desktops, workstations and large server infrastructure. Bring it to our Kensington workshop or ask about an on-site visit.
No, not when you bring your machine to our workshop in Kensington, Johannesburg.
Yes, across Gauteng. A call-out fee applies and depends on the distance travelled.
Work is priced per job, and you approve the price before we start. Companies and home users can also arrange a retainer. We agree the terms with you directly.
Home, office and corporate printers from HP, Canon, Epson, Lexmark and others. See Printer Services.
No. We do not supply consumables, but we advise on correct use, troubleshooting and maintenance.
Our article Printer Not Printing? Seven Quick Fixes covers the common causes.
Yes. We are a Bitdefender Bronze Reseller and MSP. See Anti-Malware Services.
The full range, from home protection to large corporate deployments.
Yes. We offer managed deployment and monitoring, and incident response support.
Yes. We remove malware and close the gap that let it in. Read What is Malware? for background.
It depends on your devices and how you use them. Read Is the Protection Built into Windows Enough?
Bitdefender protects individual computers. TriDefender is an on-premises service that runs several scanning engines in parallel for an organisation. Bitdefender can be one of those engines.
See How to Spot a Scam Email or SMS Before You Click.
We deploy and manage a privacy-first analytics platform on infrastructure you control. It runs on a subdomain of your own domain, such as analytics.yourdomain.co.za. See Website & Online Services.
Yes. Alongside our own privacy-first analytics, we are happy to set up and maintain Google and Microsoft web analytics platforms. We can also work with any other platform you prefer. We will advise on privacy and consent requirements for the option you choose.
No. It does not use cookies, and your visitor data stays on infrastructure you control.
Our workshop is in Kensington, Johannesburg. We serve Bedfordview, greater Johannesburg and Gauteng, with remote support for customers across South Africa and the United States.
Yes. Bring your computer or printer to our Kensington workshop for a free quotation, or ask for remote help or an on-site visit in Bedfordview. A call-out fee applies to visits and depends on the distance travelled.
Yes. We are a Bitdefender Bronze Reseller and MSP. See anti-malware services.
Services are hands-on engineering by our team on your equipment and systems. Products are things we build and run ourselves, namely TriDefender and Mail Sentry. See Products.
Our workshop at 76 Leicester Road, Kensington is open 8am to 5pm daily.
For background on the technologies we work with, read the articles below.
UNIX is a powerful, multi-user, multitasking operating system originally developed in the late 1960s at AT&T's Bell Labs by Ken Thompson, Dennis Ritchie, and others.…
Read moreMicrosoft Windows is a series of proprietary graphical operating systems developed by Microsoft Corporation. Since its initial release in 1985, Windows has become the…
Read moreMalware, short for malicious software, represents any software crafted with the intent to cause harm or unwanted actions on digital systems. These systems encompass…
Read moreDo you have a suggestion that you think will make this FAQ better? If so, please send us an email suggesting any changes, additions or even corrections.
Whether your network is down, a workstation needs repair, or you’re auditing an enterprise system, we’re ready to assist.
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