Laptop and desktop support for home users and companies. Hardware and software, remote and in person, handled by an engineer.
A slow laptop, a desktop that will not start or a printer that has stopped talking to your computer does not need a call centre. It needs someone who can find the cause and fix it.
We support the computers that people and businesses depend on every day. Home users get the same engineering care as corporate staff. Companies get a technical partner who understands how their people actually work.
Tell us what is wrong with your computer
Who we support
- Home users: Family laptops, home office desktops, students and retirees who want help without the jargon.
- Small businesses: Offices that need dependable computers but have no in-house IT person.
- Corporate end users: Staff laptops and desktops within a larger environment, supported alongside your network and servers.
Software support
Most computer problems are software problems. We diagnose the cause rather than reinstalling everything and hoping for the best.
- Slow or unstable computers: Startup problems, freezing, crashes and poor performance.
- Operating system repair: Windows, macOS and Linux repairs, reinstalls and upgrades, with your data protected first.
- Virus and malware cleanup: Removal of infections, followed by protection that keeps them out. See our anti-malware services.
- Email, accounts and applications: Setup, migration and troubleshooting for the software you use daily.
- Data backup and transfer: Moving your files to a new computer and setting up backups that actually run.
Hardware support
Hardware faults are diagnosed on the bench and repaired wherever possible. We recommend replacement only when repair makes no sense.
- Component repair and replacement: Screens, keyboards, batteries, power connectors, fans and storage drives.
- Upgrades: Solid-state drives and more memory can make an older computer feel new again.
- Cleaning and thermal servicing: Dust removal and fresh thermal paste for computers that overheat.
- Deeper board-level faults: See our hardware repair service for advanced diagnostics and data recovery.
Remote or in person
Many software problems can be solved without anyone travelling. Where the fault is physical, or you prefer a person in the room, we come to you or you bring the computer to us.
- Remote support: We connect to your computer while you watch, fix the problem and explain what we did.
- Bring it to our workshop: Drop your computer off at our workshop in Kensington, Johannesburg. There is no charge for a quotation when you bring your machine to us.
- On-site visits: We visit homes and offices across Gauteng. A call-out fee applies and depends on the distance travelled.
How pricing works
- Per job: Work is quoted per job, based on what your computer needs. You approve the price before we start.
- Retainers: Companies and home users who want ongoing support can arrange a retainer. We agree the terms with you directly.
Contact us to book a repair, arrange remote help or discuss a support retainer.
Serving Kensington, Bedfordview and greater Johannesburg.