Our Services

Specialist IT infrastructure services —
designed, delivered, and supported by engineers.

Generic IT support is easy to find. Engineers who understand your infrastructure at a level that prevents problems rather than just reacting to them are not. Prometheus Systems provides hands-on technical services across support, networking, UNIX infrastructure, printing, and enterprise security — with the depth to handle production environments and the experience to keep them running.

No first-level support reading from a script.
No solutions designed around what we have in stock.
No handoffs to engineers who have never seen your environment.

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Technical Support

When infrastructure breaks, the cost is measured in lost time. Our support team resolves issues at the level they actually occur — not triaged through a helpdesk that escalates everything.

• Help Desk Support: Timely first-line assistance for software and hardware issues, handled by engineers who can resolve rather than just log.
• Remote Troubleshooting: Swift problem resolution without the overhead of an on-site visit, for issues that don't require physical presence.
• On-Site Support: When the problem requires hands on the hardware, we deploy to your location. No remote-only policies when the situation demands otherwise.

Printer Services and Repair

We service and maintain printing infrastructure across a wide range of hardware, keeping equipment operational and reducing the cost of premature replacement.

• Multi-brand Support: HP, Canon, Epson, Lexmark, and others — we work across the hardware landscape, not just a preferred vendor list.
• Repairs and Maintenance: Full diagnostics, part replacement, and preventative servicing. The goal is to extend operational life, not accelerate a hardware refresh cycle.
• Installation and Configuration: Setup, network integration, and driver configuration matched to your specific environment. Not a generic out-of-box install.

Network Services

Most network problems are design problems. Bandwidth contention, misconfigured firewalls, lateral movement after a breach — these are the predictable result of infrastructure that was never properly architected. We design and build networks that perform under load and close the gaps that matter.

• Infrastructure Design and Installation: Reliable wired and wireless networks, designed from your workload requirements outward — not from a default template.
• Firewall and Security: Advanced firewall configuration, access control review, and security auditing that goes beyond a basic vulnerability scan.
• Performance Optimisation: Bottleneck diagnosis and throughput improvement for environments where network performance directly affects productivity.

Full detail on our network services is available on the Network Services page.

UNIX Support

UNIX systems reward deep knowledge. Filesystem internals, kernel tuning, jail isolation, ZFS pool management — none of these generalise from Windows administration or cloud console work. We operate at the level the platform demands.

• Server Configuration and Hardening: Production-ready UNIX systems, secured and optimised from deployment — not hardened after an incident.
• ZFS Storage Appliances: Design, deployment, tuning, and ongoing management of high-performance ZFS-based storage. Enterprise primary storage, backup targets, and replicated DR platforms.
• Legacy UNIX Migration: Modernising aging infrastructure with minimal operational disruption. We have done this before, at production scale.

Full detail on our UNIX capabilities is available on the UNIX Support page.

TriDefender — Multi-Engine Malware Detection

Every anti-malware engine has a detection gap. Cloud-based multi-engine alternatives close that gap, but at a cost: your files transit an offshore platform you don't own, operate, or fully control. TriDefender is the third option — multiple independent scanning engines running in parallel, inside your own infrastructure, returning a policy-driven verdict in milliseconds. Nothing leaves your network, ever.

• Multi-Engine Scanning: Multiple independent engines run simultaneously. Each returns an independent verdict. Consensus policy determines the outcome — Union, Majority